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SHIPPING & RETURNS

Shipping Policy

1. Shipping Locations:

  • Domestic Shipping (Hong Kong):

    • We offer local shipping across Hong Kong with reliable carriers. Delivery typically takes 1-3 business days.

  • International Shipping:

    • We proudly ship our products internationally to various countries. Shipping times and costs vary depending on the destination and shipping method selected during checkout.

    • Shipping Options:

      • Standard International Shipping: (Estimated delivery time: 7-14 business days)

      • Expedited International Shipping: (Estimated delivery time: 3-7 business days)

      • Express International Shipping: (Estimated delivery time: 1-3 business days)

    • Please note that customs duties, taxes, and additional fees may apply for international orders and are the responsibility of the customer.

2. Order Processing:

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay in your order.

3. Tracking Your Order:

  • Once your order has been shipped, you will receive an email with the tracking information. You can track your order on our website or through the carrier’s website.

4. Shipping Restrictions:

  • Due to international shipping regulations, we may not be able to ship to certain countries or regions. If your country is not listed at checkout, please contact us for further assistance.

Return & Exchange Policy

1. Earrings Policy:

  • No Returns or Exchanges: Due to hygiene reasons, we do not accept returns or exchanges on earrings. All sales of earrings are final.

2. Future Product Returns & Exchanges:

  • Bracelets and Necklaces (Coming Soon):

    • We are excited to soon introduce bracelets and necklaces to our collection! When these products become available, we will offer an exchange policy, and possibly returns under certain conditions.

    • Exchange Policy: You will be able to exchange bracelets and necklaces within [X days] of purchase. The items must be in their original, unused condition with all packaging intact.

    • Return Policy (if applicable): Returns for bracelets and necklaces may be accepted under certain conditions, such as receiving a damaged or defective item. More details will be provided when these products are launched.

3. Conditions for Returns/Exchanges (For Future Products):

  • All return and exchange requests must be initiated within [5 days] of receiving your order.

  • Products must be in their original condition, unworn, and with all tags and packaging intact.

  • Non-Returnable Items: Personalized or custom-made items will not be eligible for returns or exchanges.

4. How to Initiate a Return/Exchange (For Future Products):

  • Contact our customer service team at support@magicsoul.life with your order number and reason for return/exchange.

  • We will provide you with instructions on how to return or exchange your item.

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